Justtrack Documentation
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  • Overview
  • App Management
    • Overview
      • Apps list
      • App hub
    • Add a new app
    • Create a goal
    • Manage existing goals
    • Manage ad network attributes
    • Manage monetization network attributes
    • Find your justtrack token
  • Goal Management
    • Overview
    • Create a goal
    • Manage existing goals
  • Channel Management
    • Overview
    • Manage your channels
  • User Management
    • Overview
    • User roles and permissions
    • Create a new user
    • Change a user's settings
    • Activate or deactivate a user
    • Troubleshoot common issues
  • User Acquisition Automation
    • Overview
    • Ad Sets
    • Campaigns
    • Campaign Synchronization
    • Campaign Linking
  • Network Management
    • Overview
    • Connect a custom network
    • Manage ad network attributes
    • Manage monetization network attributes
  • Bid Management
    • Overview
      • Partner support for bidding
      • Bidding hierarchy
      • Bid upload CSV format
      • Bid upload validation
    • Adjust bids manually
    • Configure bids with a CSV
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On this page
  • Before you begin
  • Activate and deactivate a user
  • Use the User Management table
  • Use the User Information page
  • Confirm your decision
  • Conclusion
  1. User Management

Activate or deactivate a user

Last updated 1 year ago

In this guide, you'll learn how to activate or deactivate a user.

An active user is one who can log in to the justtrack platform and who has access according to their role. An inactive user can't log in to justtrack at all.

Both of these statuses can be changed; an active user can be deactivated and an inactive user can be re-activated at any time.

There is no way to delete a user. You can only deactivate them.

Before you begin

Only Admins can view, create, and edit users. So, to complete the steps in this guide, you must first be an Admin for your organization.

Learn more about the Admin role in User roles and permissions.

Activate and deactivate a user

In the Main Menu, click Admin -> User Management:

User Management

From here, there are two ways to activate or deactivate a user.

Use the User Management table

From the User Management view, you can see the user's current status in the table:

Next to the user's current status, there is an Action column. With this column, you can activate or deactivate the user:

When you click the icon to activate or deactivate a user, you'll see a modal that asks you to confirm your decision.

Use the User Information page

On the User Management page, click a user's name to see their information page. You can see the user's current status in the Profile section:

And in the Extra Settings section:

With the toggle in Extra Settings, you can activate or deactivate the user. Like in the User Management page, you'll see a modal that asks you to confirm your decision.

Confirm your decision

However you activate or deactivate the user, their status is instantly changed when you confirm your decision. But don't worry, you can deactivate or reactivate a user at any time.

Conclusion

You've learned two ways to activate and deactivate a user's account in justtrack.

  • From the User Management page

  • From the User Information page

If you want to restrict a user's permissions without completely deactivating their account, you can change their role.

If you need help with some part of the process, check out our troubleshooting suggestions.

User Status
Activate or Deactivate a User
User Status
Extra Settings
Arrow pointing to User Management in the Main Menu
Box showing how to view a User's status
Box showing how to activate or deactivate a User
Arrow pointing to the User's status
Arrow pointing to active toggle